ARRIS Surfboard G34 Review Pros Cons and User Experiences

By Myron

- 2 minutes read - 303 words

Pros:

  1. Easy Setup: Many users praised the straightforward installation process, with some describing it as a “no brainer.”
  2. Strong Wi-Fi Signal: Several users reported excellent Wi-Fi coverage throughout their homes, even reaching far into yards.
  3. Fast and Stable Connection: Users appreciated the modem’s ability to deliver fast and stable internet speeds, especially on the 5GHz band.
  4. Combination of Modem and Router: The integration of modem and router functionalities into one unit was commended for its convenience and space-saving design.
  5. Customizable Settings: While the device is primarily plug-and-play, some users appreciated the option to customize settings according to their preferences.

Cons:

  1. 5GHz Band Issues: Several users experienced issues with the 5GHz band, including frequent dropouts or slower-than-expected speeds.
  2. Overheating Problems: Some users reported that the device tended to overheat, leading to intermittent Wi-Fi outages until it cooled down.
  3. Difficulty with QR Code Setup: A few users encountered difficulties with the QR code setup process, experiencing issues with camera recognition or authentication.
  4. Poor Customer Support: Several users expressed dissatisfaction with the customer support provided by ARRIS, citing long wait times or unhelpful responses.
  5. Inconsistent Performance Over Time: While initially performing well, some users noted a decline in performance over time, including connectivity issues and the need for frequent reboots.

Overall Performance:

Despite its ease of setup and strong Wi-Fi signal, the ARRIS Surfboard G34 appears to have some reliability issues, particularly concerning the 5GHz band and overheating. While it may offer fast and stable internet connections initially, long-term performance may vary, and users have reported inconsistent experiences over time. Additionally, the quality of customer support received is a recurring concern for many users.

In conclusion, while the ARRIS Surfboard G34 may suit the needs of some users, potential buyers should weigh the device’s pros and cons carefully and consider alternative options before making a purchase.